Terms and Conditions

Last updated: April 5, 2026

1. Agreement

These Terms and Conditions (“Terms”) govern your access to https://scaileo.com and related sites or landing pages we operate (collectively, the “Site”), and they form part of the framework for any services, products, or deliverables we provide as described in a separate statement of work, order, or agreement (“Engagement Agreement”). If there is a conflict between these Terms and an Engagement Agreement, the Engagement Agreement prevails for that engagement.

By using the Site or engaging Scaileo, you confirm that you accept these Terms. If you do not agree, you must not use the Site or our services.

2. Who we are

Scaileo (“Scaileo,” “we,” “us”) is a software and technology agency delivering custom software, AI-powered solutions, product engineering, integrations, cloud and DevOps enablement, consulting, and related professional services for businesses. References to “you” or “Client” mean the individual or organization using the Site or receiving our services.

3. Services and scope

Descriptions on the Site are illustrative. The scope, timelines, fees, acceptance criteria, intellectual property, confidentiality, data processing, and liability caps for any paid work are defined in an Engagement Agreement. We may decline or discontinue work where required by law, capacity, or mutual agreement.

4. Acceptable use

You agree not to:

• Use the Site or our systems to violate law or third-party rights, or to transmit malware, spam, or harmful content.
• Attempt unauthorized access, probing, scraping, or interference that could impair security, performance, or availability.
• Misrepresent your identity or affiliation, or use our brand assets in a way that implies endorsement without written permission.

5. Intellectual property

The Site, its design, text, graphics, logos, and underlying software are owned by Scaileo or our licensors. Except for rights expressly granted in an Engagement Agreement, no license is granted to our materials. Client materials you provide remain yours; you warrant you have the rights needed for us to use them to deliver services.

6. Confidentiality

Each party may receive non-public information from the other. Both parties will use reasonable care to protect such information and use it only for the purpose of the relationship, subject to exceptions in the Engagement Agreement or where disclosure is required by law.

7. Third-party services

Our solutions may integrate with or rely on third-party platforms (cloud providers, APIs, models, analytics, etc.). Those services are governed by their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

8. AI and outputs

Where we build or deploy AI features, outputs may be probabilistic and require human review before use in high-risk or regulated contexts. You are responsible for evaluating fitness for purpose, compliance with applicable regulations, and any decisions made using AI-assisted systems, except as expressly allocated in writing in an Engagement Agreement.

9. Warranties disclaimer

The Site and any pre-contractual information are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where mandatory law provides otherwise.

10. Limitation of liability

To the fullest extent permitted by law, Scaileo and its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the Site or services, except where such exclusion is prohibited by law. For paid engagements, any liability cap is as set out in the Engagement Agreement; if none is stated, our aggregate liability arising out of or relating to that engagement will not exceed the fees paid to Scaileo for that engagement in the twelve (12) months before the claim.

11. Indemnity

You will defend and indemnify Scaileo against third-party claims, damages, and costs arising from your materials, instructions, or use of deliverables in breach of these Terms or applicable law, except to the extent caused by our willful misconduct or gross negligence as finally determined by a court.

12. Suspension and termination

We may suspend or terminate access to the Site or an engagement where required to comply with law, to address security risk, or for material breach after reasonable notice where practicable. Provisions that by nature should survive (including intellectual property, confidentiality, limitation of liability, and governing law) survive termination.

13. Privacy

Our processing of personal data is described in our Privacy Policy and, for EEA/UK visitors, our GDPR & EEA/UK page.

14. Changes

We may update these Terms by posting a revised version on the Site with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance unless mandatory law requires a different process.

15. Governing law and disputes

These Terms are governed by the laws applicable at Scaileo’s principal place of business, without regard to conflict-of-law rules that would require another jurisdiction’s law. Courts in that location have non-exclusive jurisdiction, except where you are a consumer with mandatory protections in your country that cannot be waived.

16. Contact

For questions about these Terms, contact us via scaileo.com/contact.